Most orders will fit through letter boxes. On the occasion that your order doesn't, you should receive a Royal Mail card through your letter box if there is no one at home to accept your order. Royal Mail may attempt to deliver your order the following day or send it to your local Post Office for you to collect.

If you're in the UK and have not received your order in 10 working days of when you originally placed the order, please email us at hello@dipsoda.com.

Please be advised that we cannot be responsible if the address you have given is incorrect. It's the customer's responsibility to provide an accurate and complete address to ensure correct delivery of your order can be made.

If you are unhappy with your order and would like to return or exchange it, please visit our Returns page.

International shipments may incur duties and taxes, which vary by region and are the responsibility of the customer. Duties are typically applied upon the parcel's arrival at its destination. To obtain information about duties and taxes specific to your region, we suggest visiting your local customs website.

DIPSODA retains the right to subtract any expenses resulting from orders declined at customs, including redirection fees.

Customs clearance procedures may lead to delays beyond the initial delivery estimates for packages. Please factor this into your consideration when making a purchase.